Skip to main content

Client Resources

 

What precautions are being taken for COVID-19?

In an effort to reduce the spread of COVID-19 (Coronavirus) in our community, the Sorenson Center is offering many services via telehealth.  We also are offering most of our services in-person for those who need to, or prefer to, come into the center for services.

For those who have in-person appointments, we are taking appropriate precautions to protect the safety of our clients and providers. These include:

  • Asking anyone who is sick or has been exposed to COVID-19 to stay home
  • Requiring all individuals who enter the Sorenson Center to wear a face covering (unless age or health condition make this impossible)
  • Asking health screening questions of everyone who enters the Sorenson Center
  • Taking the temperature of everyone who enters the Sorenson Center

We also request that when attending an in-person appointment, the client attend alone.  For children or clients requiring assistance, one additional person may accompany the client.

If you have questions on these procedures or need to schedule or reschedule an appointment, please call 435-797-4200.

How do I setup my patient portal?

Contact the Client Care Representative in the clinic where you receive services to securely obtain your login credentials via email. Once you have your logon credentials, please watch the tutorial setup video, or read the tutorial setup document.

What is Virtru and how do I access messages received through Virtru?

Virtru is a secure email service used by staff and providers at the Sorenson Center to help keep client information confidential. To read and respond to messages sent through Virtru, you will need to verify your identity. Please read the tutorial for additional information.

I have a telehealth appointment; how do I get started?

The Sorenson Center  uses the professional version of Zoom for its telehealth services. The professional version provides a private, encrypted connection for optimal client privacy. Please watch the telehealth service video, or read the telehealth service document.

I would like to contact my clinician. How can I do that?

If you wish to electronically contact your clinician, this is done using the patient portal. To learn how to respond or send a message to your clinician please watch the Messages via Patient Portal tutorial video, or read the Messages via Patient Portal tutorial document.  If you have opted not to have a patient portal account, you can call the main number for the clinic where you are receiving services or the general Sorenson Center number (435-797-4200) and they can assist you in getting a message to your clinician.

Does the Sorenson Center accept insurance?

The Sorenson Center is contracted with some insurance companies to provide particular services. If you have questions about insurance coverage, please reach out to our billing specialist at 435-797-1346.

How do I get to the Sorenson Center and where do I park?

The Sorenson Center is located on USU’s campus in between the Center for Person’s with Disabilities and the Early Childhood Education and Research Center at approximately 800 N 900 E, get directions. Once you have arrived at the Center you can park in the designated Sorenson Center client parking spaces or the underground garage located on the west side of the building.  Prior to your appointment, you should have received a parking pass. Please display your parking pass on your dashboard so it is easily seen by parking attendants. If you do not have a parking pass, please request one from the information attendant on the first floor.

What are the dining options in the Sorenson Center?

The Sorenson Center is home to Beth’s Bistro operated and run by USU’s food services. Beth’s Bistro is located on the 1st floor of the Center. There are other University dining options found across campus.

How do I contact specific clinics at the Sorenson Center or find out more about services?

You can always call the main Sorenson Center phone number (435-797-4200) to have your call directed to any of the specific clinics.  Additionally, clinic phone numbers are listed on each of the individual clinic web-pages which you can find by going to the Sorenson Center homepage (https://scce.usu.edu/) and clicking on the desired clinic you wish to contact.

What is the Sorenson Center’s privacy policy?

The Sorenson Center follows USU’s privacy practices. Please read how protected health information about you may be used and disclosed, and how you can get access to this information.